FREQUENTLY ASKED
QUESTIONS

Complete intake and share your health history. A licensed clinician reviews your information and determines whether treatment and a prescription are appropriate. An assessment does not guarantee a prescription.

A clinician determines whether telehealth is appropriate for your needs. An in-person examination, laboratory testing, or other care may be needed. Telehealth is not for emergencies; call 911 for a medical emergency.

A licensed clinician usually reviews your assessment within 24 to 48 hours, but timing is not guaranteed. Review time depends on your health history, the information needed, and clinician availability. Check your patient account or contact support for updates. Approval and delivery times are not guaranteed.

Provide accurate health history, current medications, allergies, and your health goals. Your clinician may request more information or testing before making a care decision.

Discuss treatment changes with your clinician. Do not start, stop, or change medication or dosing without their guidance.

Every medication has potential risks, including serious adverse effects, contraindications, and interactions. Risks vary by medication and by person. Your clinician should discuss the specific benefits, risks, alternatives, and monitoring relevant to any proposed treatment.

Side effects depend on the specific medication, dose, route, and your health history. They can be serious. Review the medication information and ask your clinician about warning signs and when to seek care.

Compounded medications are not FDA-approved. The FDA does not review compounded medications for safety, effectiveness, or quality before they are marketed. A compounded product should not be assumed equivalent to an FDA-approved medication. Ask your clinician and dispensing pharmacy about the specific product.

Contraindications and drug interactions depend on the proposed medication. Share all medications, supplements, allergies, pregnancy or breastfeeding status, and medical conditions with your clinician.

Follow the dispensing pharmacy's label and storage instructions for your medication. Contact the pharmacy if you are unsure about storage, temperature exposure, or whether a medication can be used.

Benefits and timing depend on the specific treatment and individual circumstances. Outcomes are not guaranteed. Ask your clinician what evidence supports the proposed use and what changes, if any, may reasonably be expected.

Treatment duration and follow-up depend on your individual clinical needs. Your clinician can explain when to reassess treatment and whether to continue, change, or stop it.

Discuss treatment-specific evidence, potential benefits, limitations, and alternatives with your clinician. Results reported for one medication or formulation do not establish results for another.

Follow the monitoring and follow-up instructions your clinician provides. Report new symptoms, side effects, or concerns promptly.

If medication is prescribed and dispensed, the pharmacy provides the applicable shipping, handling, and storage instructions. Packaging and delivery arrangements depend on the medication and pharmacy.

Our States We Serve page (/states) lists every state where this site is available. Whether a treatment is available to you also depends on clinician licensure and the requested service. Submission of an assessment does not establish eligibility for treatment.

Dispensing and delivery times vary. Review the shipping information provided for your order and contact the pharmacy or support if you need an update.

Contact the dispensing pharmacy or support about a delayed, damaged, or temperature-exposed shipment. Do not use medication you believe may be compromised until the pharmacy advises you.

Ask the dispensing pharmacy about the packaging and handling requirements for your specific medication.

Review the payment and insurance information provided for the service before enrolling, or ask support. Insurance, HSA, or FSA reimbursement is not guaranteed.

Available payment methods and charges are shown during checkout or enrollment. Review them before confirming payment. Payment does not guarantee treatment or a prescription.

If you enroll in a subscription, review its renewal and cancellation terms before confirming. Contact support to cancel an order. You can also stop future renewals through your account. Refund eligibility for a current charge depends on your site's Refund Policy and the order's status. Contact support before assuming a charge will be refunded.

Review the itemized charges, included services, billing frequency, and any shipping or other fees shown during enrollment or checkout. Ask support if anything is unclear before paying.

Refund eligibility depends on your site's Refund Policy, the clinician's decision, and whether the order has been placed with the pharmacy. Review that policy and contact support about your circumstances. Do not return medication without instructions from the dispensing pharmacy.