Terms of Service

These Terms of Service ("Terms") outline the rules and conditions governing your access to and use of the services offered by Embody, operating as Embody ("Embody," "we," "us," or "our"). By accessing or using our website, platform, or services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, you may not use the services.

Eligibility

You must be at least 18 years of age, reside in the United States, and provide accurate, complete, and current information to use our services.

Scope of Services

Embody facilitates connections between patients, licensed healthcare providers, and licensed U.S. pharmacies for telehealth consultations and prescription fulfillment. The available visit format depends on the service, your location, and clinical requirements. A licensed clinician determines whether telehealth and any prescription are appropriate; payment does not guarantee a prescription. Embody does not practice medicine.

If prescribed, compounded medications are not FDA-approved. The FDA does not review compounded medications for safety, effectiveness, or quality. Discuss the potential benefits, risks, and alternatives with your clinician.

Patient Obligations

Users agree to provide accurate medical information, follow provider instructions, maintain account confidentiality, and report unauthorized use.

Payment and Subscriptions

Review the price, included services, billing frequency, renewal timing, and cancellation and refund terms presented for your plan before authorizing payment. If a subscription is offered, it may renew according to those disclosed terms until canceled. See our Subscription, Cancellation, and Refund Policy.

Pricing and Availability

Pricing and availability may change. Providers may adjust formulations when appropriate.

Shipping and Delivery

Medication fulfillment requires a valid prescription and pharmacy processing. Availability, shipping methods, delivery estimates, and any shipping charges depend on your prescription, location, and dispensing pharmacy. Contact support for questions about a delayed, lost, or damaged shipment.

Cancellations

Cancellation and refund eligibility depend on the service purchased, the disclosed terms, and the status of clinical and pharmacy work. Contact support to request cancellation or review of a billing concern.

Platform Use

Users may not misuse the platform. Accounts may be suspended or terminated for violations.

Privacy

See our Privacy Policy for information about collection, use, sharing, and your privacy rights. Contact support@bloome.health.

SMS Program

Where text messaging is offered, the enrollment notice explains the messages and applicable consent. Marketing consent is separate from care communications and is not a condition of purchase. Follow the opt-out instructions provided with messages.

Limitation of Liability

Embody is not responsible for medical decisions. Liability is limited to the maximum extent permitted by law.

Indemnification

Users agree to indemnify Embody from claims arising from misuse of services.

Modifications

Terms may be updated at any time. Continued use constitutes acceptance.